Privacy Policy
This Privacy Policy explains how Velvet Orbit Reel Lounge ("Velvet Orbit Reel Lounge", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the entertainment platform operated at VelvetOrbitReelLounge.com (the "Platform").
Velvet Orbit Reel Lounge is an entertainment platform designed for users who enjoy digital reel-style games and interactive virtual experiences. All gameplay uses virtual credits only and does not involve real-money wagering, deposits, or cash withdrawals.
1. Controller and Contact Details
The entity responsible for your personal information is:
Velvet Orbit Reel Lounge
325 Bay Street
Toronto, ON M5H 4G3
Canada
Email: [email protected]
2. Scope of this Policy
This Policy applies when you:
- access or use the Platform via web or mobile browser;
- create or manage an account on the Platform;
- participate in games, leaderboards, and community challenges;
- contact us or otherwise interact with the Platform.
3. Information We Collect
3.1 Information you provide directly
- Account details: username, display name, encrypted password, and email address.
- Profile and community content: avatar, preferences, and user-generated content you submit.
- Support data: details you provide when contacting us, reporting issues, or giving feedback.
3.2 Information collected automatically
- Usage data: sessions, game modes played, virtual credits earned or spent, achievements, leaderboard positions.
- Device/log data: IP address, browser and device information, operating system, timestamps, error logs.
- Cookie and similar technologies: information gathered via cookies, pixels, and similar tools (see Section 6).
3.3 Information from third parties
- social or identity providers used to log in (if any);
- analytics providers that help us understand usage and performance.
4. How We Use Your Information
- to operate, maintain, and improve the Platform and its features;
- to create and manage user accounts and authentication;
- to personalise experiences, themes, and visual environments;
- to provide customer support and respond to your requests;
- to perform analytics, monitor performance, and develop new features;
- to help detect and prevent fraud, abuse, and security incidents;
- to comply with applicable legal obligations and respond to lawful requests.
5. Legal Bases for Processing (where applicable)
Depending on your jurisdiction, processing may be based on performance of a contract, legitimate interests, consent (where required), and compliance with legal obligations.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep the Platform secure and functional, remember preferences, and understand how users interact with our games. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
7. Sharing Your Information
We do not sell your personal information. We may share it with:
- service providers (hosting, analytics, security, email, and support services);
- professional advisers (such as legal or accounting) where necessary;
- authorities where required by law, regulation, or court order;
- successors in connection with a lawful merger, acquisition, or restructuring.
8. International Transfers
Data may be processed outside your home country. Where required, we apply appropriate safeguards to protect your information in cross-border transfers.
9. Data Retention
We keep personal information only for as long as needed to fulfil the purposes described in this Policy, including providing services, meeting legal and regulatory requirements, resolving disputes, and enforcing our rights. Afterwards, data is deleted or anonymised where appropriate.
10. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a data protection authority.
11. Minimum Age
The Platform is intended for adult users (18+ or age of majority in your jurisdiction). We do not knowingly collect information from users under this age threshold. If we become aware that we have collected such data, we will delete it.
12. Security
We use reasonable technical and organisational safeguards to protect personal information, but no system is completely secure. We cannot guarantee absolute security of your information.
13. Virtual Credits and No Real-Money Gambling
All gameplay on Velvet Orbit Reel Lounge uses virtual credits and digital bonuses only. We do not offer real-money wagering, deposits, or cash withdrawals. The Platform is for recreational entertainment only.
14. Third-Party Links
The Platform may include links to third-party sites or services. Their privacy practices are governed by their own policies, which we encourage you to review.
15. Changes to this Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above indicates when this Policy was last revised.
16. Contact Us
Velvet Orbit Reel Lounge
325 Bay Street
Toronto, ON M5H 4G3
Canada
Email: [email protected]